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COMMON PROBLEM

Card printer troubleshooting

1

Printed one or more horizontal white lines on the card.

2

Card cannot feed into the printer

3

Ribbon broke during the printing

4

Cards jammed: follow the instruction on the LCM screen to release the jammed cards.

5

Card printer cannot identify the ribbon type: check if the ribbon IC chip match the ribbon, re-insert the ribbon IC chip.

6

Too much white edge: follow the print setting steps to adjust the printing area, Printing Preferences=>Tools=>Print Position Adjuster

Card Printer Notes

In order to maintain the performance and print quality of the printer, please clean the inside of the printer regularly, including machine print zone, cleaning roller, TPH thermal sensing head and the air filter, card-insert mechanism and ribbon sensor. When you use the card printer, please note the following:

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